{"id":3769,"date":"2026-07-11T12:36:20","date_gmt":"2026-07-11T17:36:20","guid":{"rendered":"https:\/\/garmatstudio.com\/?page_id=3769"},"modified":"2026-07-15T00:53:20","modified_gmt":"2026-07-15T05:53:20","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/garmatstudio.com\/en\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3769\" class=\"elementor elementor-3769\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ee3b2b e-flex e-con-boxed e-con e-parent\" data-id=\"8ee3b2b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ddf1c23 elementor-widget elementor-widget-heading\" data-id=\"ddf1c23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Libro de Reclamaciones<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad4f053 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ad4f053\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, esta entidad cuenta con un Libro de Reclamaciones a tu disposici\u00f3n.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-60c3f53 e-flex e-con-boxed e-con e-parent\" data-id=\"60c3f53\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6acf6c3 e-con-full pd-card30 hoja-de-reclamacion e-flex e-con e-child\" data-id=\"6acf6c3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a89e85e elementor-widget elementor-widget-heading\" data-id=\"a89e85e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">HOJA DE RECLAMACI\u00d3N<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e2a29a libro-reclamaciones elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"5e2a29a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Siguiente&quot;,&quot;step_previous_label&quot;:&quot;Anterior&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"libro_reclamaciones\" name=\"Libro Reclamaciones\" aria-label=\"Libro Reclamaciones\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"3769\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"5e2a29a\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_c6bcc7a elementor-col-100 elementor-md-100\">\n\t\t\t\t\t<b>1. Identificaci\u00f3n de la Empresa o Unidad de Negocio<\/b>\n<strong>GARMAT STUDIO<\/strong>\n<div style=\"margin-top: -5px;\"><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-razon_social elementor-col-50 elementor-md-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-razon_social\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tRaz\u00f3n social:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[razon_social]\" id=\"form-field-razon_social\" class=\"elementor-field-textual elementor-size-md\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"GARMAT STUDIO S.A.C.\">GARMAT STUDIO S.A.C.<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-ruc elementor-col-50 elementor-md-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-ruc\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tRUC:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[ruc]\" id=\"form-field-ruc\" class=\"elementor-field-textual elementor-size-md\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"20615778321\">20615778321<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_694cddf elementor-col-100 elementor-md-100\">\n\t\t\t\t\t<strong>Domicilio: <\/strong>Calle Torre de la Merced N\u00b0157, Urb. La Polvora, Lima, La Victoria, Per\u00fa\n<div style=\"margin: 10px;\"><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-fecha_registro elementor-col-50 elementor-sm-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-fecha_registro\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFecha de Ingreso:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[fecha_registro]\" id=\"form-field-fecha_registro\" class=\"elementor-field elementor-size-md  elementor-field-textual\" value=\"11\/07\/2026\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-hoja_reclamacion elementor-col-50 elementor-sm-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-hoja_reclamacion\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tHoja de Reclamaci\u00f3n:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[hoja_reclamacion]\" id=\"form-field-hoja_reclamacion\" class=\"elementor-field elementor-size-md  elementor-field-textual\" value=\"N\u00b0 ###-2026\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_fca67d0 elementor-col-100\">\n\t\t\t\t\t<b>2. Identificaci\u00f3n del Consumidor Reclamante<\/b>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-nombre_completo elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-nombre_completo\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNombre Completo\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[nombre_completo]\" id=\"form-field-nombre_completo\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-tipo_documento elementor-col-50 elementor-md-50 elementor-sm-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-tipo_documento\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTipo de documento\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[tipo_documento]\" id=\"form-field-tipo_documento\" class=\"elementor-field-textual elementor-size-md\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"DNI\" selected=\"selected\">DNI<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Pasaporte\">Pasaporte<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Carn\u00e9 de Extranjer\u00eda (CE)\">Carn\u00e9 de Extranjer\u00eda (CE)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"RUC\">RUC<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-number elementor-field-group elementor-column elementor-field-group-numero_documento elementor-col-50 elementor-md-50 elementor-sm-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-numero_documento\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tN\u00famero de documento\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"number\" name=\"form_fields[numero_documento]\" id=\"form-field-numero_documento\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" min=\"\" max=\"\" >\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-telefono elementor-col-50 elementor-sm-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-telefono\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTel\u00e9fono\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[telefono]\" id=\"form-field-telefono\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-sm-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-domicilio elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-domicilio\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDomicilio\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[domicilio]\" id=\"form-field-domicilio\" class=\"elementor-field elementor-size-md  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-menor_edad elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-menor_edad\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\t\u00bfEres menor de edad?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"SI\" id=\"form-field-menor_edad-0\" name=\"form_fields[menor_edad]\"> <label for=\"form-field-menor_edad-0\">SI<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"NO\" id=\"form-field-menor_edad-1\" name=\"form_fields[menor_edad]\" checked=\"checked\"> <label for=\"form-field-menor_edad-1\">NO<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_608a47c elementor-col-100\">\n\t\t\t\t\t<strong id=\"tutor_block\">DATOS DEL PADRE, MADRE O TUTOR<\/strong>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-tutor_nombre elementor-col-60\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-tutor_nombre\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNombre Completo\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[tutor_nombre]\" id=\"form-field-tutor_nombre\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-tutor_telefono elementor-col-40\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-tutor_telefono\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTel\u00e9fono\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[tutor_telefono]\" id=\"form-field-tutor_telefono\" class=\"elementor-field elementor-size-md  elementor-field-textual\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-tutor_domicilio elementor-col-60\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-tutor_domicilio\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDomicilio\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[tutor_domicilio]\" id=\"form-field-tutor_domicilio\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-tutor_email elementor-col-40\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-tutor_email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[tutor_email]\" id=\"form-field-tutor_email\" class=\"elementor-field elementor-size-md  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_f274b99 elementor-col-100\">\n\t\t\t\t\t<b>3. Identificaci\u00f3n del Bien Contratado<\/b>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-tipo_bien elementor-col-50 elementor-sm-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-tipo_bien\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTipo de Bien\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Producto\" id=\"form-field-tipo_bien-0\" name=\"form_fields[tipo_bien]\" required=\"required\"> <label for=\"form-field-tipo_bien-0\">Producto<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Servicio\" id=\"form-field-tipo_bien-1\" name=\"form_fields[tipo_bien]\" required=\"required\"> <label for=\"form-field-tipo_bien-1\">Servicio<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-number elementor-field-group elementor-column elementor-field-group-monto_reclamado elementor-col-50 elementor-sm-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-monto_reclamado\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMonto Reclamado ( S\/. )\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"number\" name=\"form_fields[monto_reclamado]\" id=\"form-field-monto_reclamado\" class=\"elementor-field elementor-size-md  elementor-field-textual\" min=\"\" max=\"\" >\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-descripcion_bien elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-descripcion_bien\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDescripci\u00f3n del Bien\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[descripcion_bien]\" id=\"form-field-descripcion_bien\" rows=\"4\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_393d2f1 elementor-col-100\">\n\t\t\t\t\t<b>4. Detalle de la reclamaci\u00f3n y pedido<\/b>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-tipo_reclamacion elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-tipo_reclamacion\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTIpo de reclamaci\u00f3n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Reclamo\" id=\"form-field-tipo_reclamacion-0\" name=\"form_fields[tipo_reclamacion]\" checked=\"checked\" required=\"required\"> <label for=\"form-field-tipo_reclamacion-0\">Reclamo<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Queja\" id=\"form-field-tipo_reclamacion-1\" name=\"form_fields[tipo_reclamacion]\" required=\"required\"> <label for=\"form-field-tipo_reclamacion-1\">Queja<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-detalle_sustento elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-detalle_sustento\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDetalle del Reclamo o Queja\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[detalle_sustento]\" id=\"form-field-detalle_sustento\" rows=\"4\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-pedido_solicitud elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-pedido_solicitud\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPedido del Consumidor\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[pedido_solicitud]\" id=\"form-field-pedido_solicitud\" rows=\"4\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_0d04c97 elementor-col-100\">\n\t\t\t\t\t<strong>Reclamo:<\/strong> Disconformidad relacionada directamente con el producto o servicio adquirido.\n<br>\n<strong>Queja:<\/strong> Malestar o descontento por una mala atenci\u00f3n al cliente (no ligada al producto).\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_0b7661e elementor-col-100\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_abe10a3 elementor-col-100\">\n\t\t\t\t\t<b>5. Observaciones y acciones adoptadas por el proveedor<\/b>\n<div class=\"ldr-bloque4\">\n<div class=\"field4-date\">\n\t<p>FECHA DE COMUNICACI\u00d3N DE LA RESPUESTA:<\/p>\n\t<div class=\"input\">--\/--\/----<\/div>\n<\/div>\n<div class=\"field4-detail\">\n\t<p>DETALLE<\/p>\n\t<div class=\"areatext\"><\/div>\n<\/div>\n<\/div>\n<div style=\"font-size: 15px;\">La presente secci\u00f3n ser\u00e1 completada por el proveedor correspondiente al momento de atender su queja o reclamo.<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-lg\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-paper-plane\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M476 3.2L12.5 270.6c-18.1 10.4-15.8 35.6 2.2 43.2L121 358.4l287.3-253.2c5.5-4.9 13.3 2.6 8.6 8.3L176 407v80.5c0 23.6 28.5 32.9 42.5 15.8L282 426l124.6 52.2c14.2 6 30.4-2.9 33-18.2l72-432C515 7.8 493.3-6.8 476 3.2z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar informaci\u00f3n<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca347f2 elementor-widget elementor-widget-html\" data-id=\"ca347f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- RAZON Y RUC -->\r\n<script>\r\ndocument.addEventListener(\"DOMContentLoaded\", function() {\r\n    const selectRazon = document.getElementById('form-field-razon_social');\r\n    const selectRuc   = document.getElementById('form-field-ruc');\r\n\r\n    if (selectRazon && selectRuc) {\r\n        \r\n        \/\/ 1. Configurar la opci\u00f3n \"Seleccionar\" para que sea inv\u00e1lida al enviar\r\n        \/\/ Buscamos la primera opci\u00f3n de ambos selectores y vaciamos su valor real\r\n        if (selectRazon.options[0] && selectRazon.options[0].text === \"Seleccionar\") {\r\n            selectRazon.options[0].value = \"\";\r\n        }\r\n        if (selectRuc.options[0] && selectRuc.options[0].text === \"---\") {\r\n            selectRuc.options[0].value = \"\";\r\n        }\r\n\r\n        \/\/ 2. Bloquear el campo RUC para que sea de \"solo lectura\"\r\n        \/\/ Como los elementos <select> no admiten de forma limpia el atributo 'readonly',\r\n        \/\/ deshabilitamos los clics mediante CSS para que el usuario no pueda abrirlo.\r\n        selectRuc.style.pointerEvents = 'none';\r\n        selectRuc.style.backgroundColor = '#f4f4f4';\r\n        selectRuc.style.cursor = 'not-allowed';\r\n        \/\/ Evitamos que use las flechas del teclado estando encima\r\n        selectRuc.addEventListener('keydown', function(e) {\r\n            e.preventDefault();\r\n        });\r\n\r\n        \/\/ 3. L\u00f3gica de sincronizaci\u00f3n por \u00cdndice (Efecto Espejo)\r\n        selectRazon.addEventListener('change', function() {\r\n            \/\/ El selectedIndex de la Raz\u00f3n Social se clona exactamente en el RUC\r\n            selectRuc.selectedIndex = this.selectedIndex;\r\n        });\r\n    }\r\n});\r\n<\/script>\r\n\r\n\r\n\r\n<!-- FECHA DE INGRESO -->\r\n<script>\r\ndocument.addEventListener(\"DOMContentLoaded\", function() {\r\n    const ahora = new Date();\r\n    \r\n    \/\/ 1. Obtener los componentes num\u00e9ricos b\u00e1sicos\r\n    const dia = String(ahora.getDate()).padStart(2, '0');\r\n    const mes = String(ahora.getMonth() + 1).padStart(2, '0'); \/\/ Los meses van de 0 a 11\r\n    const anio = ahora.getFullYear();\r\n    \r\n    const minutos = String(ahora.getMinutes()).padStart(2, '0');\r\n    \r\n    \/\/ 2. Calcular la hora en formato 12 horas sin ceros a la izquierda\r\n    const horas24 = ahora.getHours();\r\n    const hora12 = horas24 % 12 || 12; \/\/ Convierte 0 a 12 y mantiene las horas del 1 al 11\r\n    \r\n    \/\/ 3. Determinar AM o PM de forma limpia\r\n    const ampm = horas24 >= 12 ? 'PM' : 'AM';\r\n\r\n    \/\/ 4. Construir la cadena con el formato exacto: \"18\/06\/2026 - 3:05 AM\"\r\n    const fechaFormateada = `${dia}\/${mes}\/${anio} - ${hora12}:${minutos} ${ampm}`;\r\n\r\n    \/\/ 5. Asignar el valor al campo de tu formulario de Elementor\r\n    const campoFecha = document.getElementById('form-field-fecha_registro');\r\n\r\n    if (campoFecha) {\r\n        campoFecha.value = fechaFormateada;\r\n        campoFecha.setAttribute('readonly', 'true');\r\n        campoFecha.style.backgroundColor = '#f4f4f4';\r\n        campoFecha.style.cursor = 'not-allowed';\r\n    }\r\n});\r\n<\/script>\r\n\r\n<!-- HOJA DE RECLAMACI\u00d3N -->\r\n<script>\r\ndocument.addEventListener(\"DOMContentLoaded\", function() {\r\n    const campoHoja = document.getElementById('form-field-hoja_reclamacion');\r\n    \r\n    if (campoHoja) {\r\n        \/\/ Estilos visuales de bloqueo\r\n        campoHoja.style.backgroundColor = '#f4f4f4';\r\n        campoHoja.style.cursor = 'not-allowed';\r\n        campoHoja.value = \"Asignando n\u00famero...\";\r\n\r\n        \/\/ Consultar el n\u00famero disponible en el servidor\r\n        fetch('\/wp-admin\/admin-ajax.php?action=obtener_siguiente_hoja')\r\n            .then(response => response.json())\r\n            .then(res => {\r\n                if (res.success) {\r\n                    campoHoja.value = res.data.codigo;\r\n                }\r\n            })\r\n            .catch(err => {\r\n                console.error(\"Error obteniendo el n\u00famero:\", err);\r\n                campoHoja.value = \"N\u00b0 000-2026\"; \/\/ Respaldo visual si falla la red\r\n            });\r\n    }\r\n});\r\n<\/script>\r\n\r\n<!-- MENOR DE EDAD -->\r\n<style>\r\n\/* Ocultamos el t\u00edtulo general y los bloques contenedores de los 4 campos por defecto *\/\r\n#tutor_block,\r\n.selector-tutor-nombre,\r\n.selector-tutor-telefono,\r\n.selector-tutor-domicilio,\r\n.selector-tutor-email {\r\n    display: none !important;\r\n}\r\n\r\n\/* Clase din\u00e1mica para mostrar todo manteniendo la grilla de columnas de Elementor *\/\r\n.mostrar-bloque-tutor {\r\n    display: inline-block !important;\r\n}\r\n\r\n\/* El t\u00edtulo general necesita un display block al mostrarse *\/\r\n#tutor_block.mostrar-bloque-tutor {\r\n    display: block !important;\r\n}\r\n<\/style>\r\n\r\n<script>\r\ndocument.addEventListener(\"DOMContentLoaded\", function() {\r\n    const inputRadioMenor = document.querySelectorAll('input[name=\"form_fields[menor_edad]\"]');\r\n    \r\n    const inputNombre    = document.getElementById('form-field-tutor_nombre');\r\n    const inputTelefono  = document.getElementById('form-field-tutor_telefono');\r\n    const inputDomicilio = document.getElementById('form-field-tutor_domicilio');\r\n    const inputEmail     = document.getElementById('form-field-tutor_email');\r\n    const tituloTutor    = document.getElementById('tutor_block');\r\n\r\n    const contenedorNombre    = inputNombre ? inputNombre.closest('.elementor-field-group') : null;\r\n    const contenedorTelefono  = inputTelefono ? inputTelefono.closest('.elementor-field-group') : null;\r\n    const contenedorDomicilio = inputDomicilio ? inputDomicilio.closest('.elementor-field-group') : null;\r\n    const contenedorEmail     = inputEmail ? inputEmail.closest('.elementor-field-group') : null;\r\n\r\n    if(contenedorNombre)    contenedorNombre.classList.add('selector-tutor-nombre');\r\n    if(contenedorTelefono)  contenedorTelefono.classList.add('selector-tutor-telefono');\r\n    if(contenedorDomicilio) contenedorDomicilio.classList.add('selector-tutor-domicilio');\r\n    if(contenedorEmail)     contenedorEmail.classList.add('selector-tutor-email');\r\n\r\n    const elementosMutables = [tituloTutor, contenedorNombre, contenedorTelefono, contenedorDomicilio, contenedorEmail];\r\n    const inputsTextoTutor  = [inputNombre, inputTelefono, inputDomicilio, inputEmail];\r\n\r\n    function alternarVisibilidadTutor() {\r\n        let esMenorDeEdad = false;\r\n\r\n        inputRadioMenor.forEach(radio => {\r\n            if (radio.checked) {\r\n                const valorFormateado = radio.value.toUpperCase().normalize(\"NFD\").replace(\/[\\u0300-\\u036f]\/g, \"\");\r\n                if (valorFormateado === 'SI') {\r\n                    esMenorDeEdad = true;\r\n                }\r\n            }\r\n        });\r\n\r\n        elementosMutables.forEach(elemento => {\r\n            if (elemento) {\r\n                if (esMenorDeEdad) {\r\n                    elemento.classList.add('mostrar-bloque-tutor');\r\n                } else {\r\n                    elemento.classList.remove('mostrar-bloque-tutor');\r\n                }\r\n            }\r\n        });\r\n\r\n        \/\/ \u2728 NUEVA L\u00d3GICA: Si selecciona \"NO\", vaciamos los inputs de inmediato\r\n        if (!esMenorDeEdad) {\r\n            inputsTextoTutor.forEach(input => {\r\n                if (input) {\r\n                    input.value = \"\"; \/\/ Borra el texto internamente\r\n                }\r\n            });\r\n        }\r\n    }\r\n\r\n    inputRadioMenor.forEach(radio => {\r\n        radio.addEventListener('change', function() {\r\n            \/\/ Un peque\u00f1o retraso para asegurar que Elementor procese el clic antes de limpiar\r\n            setTimeout(alternarVisibilidadTutor, 50);\r\n        });\r\n    });\r\n\r\n    alternarVisibilidadTutor();\r\n});\r\n<\/script>\r\n\r\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97c0db5 elementor-widget elementor-widget-heading\" data-id=\"97c0db5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">NOTAS:\n<br><br>\nA) Todo acto administrativo derivado del presente procedimiento se te notificar\u00e1 en el correo consignado en el presente formulario.\n<br><br>\nB) La respuesta a la queja o reclamo ser\u00e1 enviada en un plazo no mayor a 15 d\u00edas h\u00e1biles improrrogables.\n<br><br>\nC) El tratamiento de sus datos personales en este Libro de Reclamaciones y en este Portal tiene por finalidad gestionar de manera correcta su reclamo o queja conforme a las disposiciones legales sobre la materia y llevar un registro hist\u00f3rico de la casu\u00edstica presentada a fin de mejorar nuestra atenci\u00f3n.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Libro de Reclamaciones Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, esta entidad cuenta con un Libro de Reclamaciones a tu disposici\u00f3n. HOJA DE RECLAMACI\u00d3N NOTAS: A) Todo acto administrativo derivado del presente procedimiento se te notificar\u00e1 en el correo consignado en el presente formulario. B) La respuesta a la [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-3769","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/garmatstudio.com\/en\/wp-json\/wp\/v2\/pages\/3769","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/garmatstudio.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/garmatstudio.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/garmatstudio.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/garmatstudio.com\/en\/wp-json\/wp\/v2\/comments?post=3769"}],"version-history":[{"count":74,"href":"https:\/\/garmatstudio.com\/en\/wp-json\/wp\/v2\/pages\/3769\/revisions"}],"predecessor-version":[{"id":4338,"href":"https:\/\/garmatstudio.com\/en\/wp-json\/wp\/v2\/pages\/3769\/revisions\/4338"}],"wp:attachment":[{"href":"https:\/\/garmatstudio.com\/en\/wp-json\/wp\/v2\/media?parent=3769"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}